Unmoderated Navigation Testing
ONTAP Essentials Navigation
in Cloud Insights
This project focused on evaluating and improving the user navigation experience within Cloud Insights for managing ONTAP environments. The research efforts aimed to identify intuitive navigation paths, streamline the user interface, and enhance the overall usability of Cloud Insights for ONTAP administrators. This involved gathering user feedback, analyzing navigation patterns, and proposing design improvements to ensure that users could efficiently manage their storage environments through Cloud Insights.
01
Methodology
Survey testing
Unmoderated Quantitative Testing
04
Deliverables
Preliminary report
Deep-dive synthesis report
UXR Newsletter
02
Skills
Survey design
Information Architecture
Click path testing
Scenario testing
Treejack testing
Data analysis
03
Tools
Qualtrics (survey)
Figma (Prototype, Data mapping)
PPT (Synthesis report)
05
Team
Lead UX Researcher (🙋🏻♀️ me)
UX Design Manager
Product Owner
Several stakeholders
06
My Approach and Contributions
One
Utilized Qualtrics for a sophisticated Information Architecture survey, blending quantitative and qualitative research methods.
Two
Designed a participant recruitment process that ensured feedback from users familiar with Cloud Insights and Unified Manager, enhancing the relevance of findings.
Three
Orchestrated an unmoderated test spanning 14 days, allowing for comprehensive participant engagement and detailed data collection.
Four
Developed scenario-based tasks to measure the effectiveness of navigation labels and structures in facilitating user tasks.
Five
Analyzed data from 56 initial participants, focusing on the insights from 32 qualified users, to drive actionable recommendations.
Six
Demonstrated a commitment to iterative testing, suggesting further usability studies to refine the navigation experience.
Seven
Demonstrated robust stakeholder management skills by advocating for the retention of specific navigation structures, prioritizing their learnability benefits over initial user challenges.
Eight
Contributed to a user-centric design process, ensuring the product evolution is guided by user needs and preferences.
Ten
Emphasized the importance of aligning product language with user expectations to enhance findability and usability.
Eleven
Fostered a culture of evidence-based decision-making, leveraging UX research findings to influence product development strategies.
Nine
Showcased strong analytical skills in interpreting complex data sets and translating them into clear, impactful insights
07
Visualizing Data and
UX Research Findings
Take a closer look at my comprehensive research findings. It illustrates my approach to crafting reports and visualizing research data, aimed at advocating for a balance among customer needs, business goals, and technological constraints.
** Password required to protect the confidential information of my previous company, the password will be provided upon request.**
08
UX Research Newsletter -
Socializing the Result
To amplify the impact and engage broader audiences, I shared insights through the monthly UX Research newsletter, reaching both internal and external communities. This ensured continuous engagement from our customers and employees.
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