Simplifying IT Security Solution
Client Name:
Soliton Systems
Industry:
Information Technology
Services:
User Experience Research
Responsive Website Design (UI/UX Design)
Team:
1 Designer (🙋🏻♀️ me)
1 Technical Support
1 Salesman
Design Tools:
Paper & Pen, Sketch, InVision, Webflow, Keynote, Google Drive
Design Process: from conception to execution
User interview & User Persona:
Soliton Systems authorized reseller, Brian.
People Problem:
When I am trying to weight the decision on whether or not to order the new product, that will cost me eight or more grand.
I want to try out the product with a period before I commit.
So I can make a confident purchase knowing that the product can meet up my needs and expectation.
But I can't do that well because Soliton Systems doesn't offer any program like that.
Job To Be Done Method:
Better solution:
Introduce a rental program for all products and make them easily accessible online.
Create features:
In consideration of the complexity of our product, how do we layout the product information and the use case on our website? To give enough knowledge to the customer and intrigue their advanced interest. Eventually, convert their interest into filling out the rental form with us to try out our products.
Information Architecture
Prototyping
Iterations & Design Decisions